Frequently Asked Questions
Everything you need to know about our timeless collections.
How should I care for my silver-plated jewelry?
To maintain the brilliance of your Newbridge Silverware, we recommend wiping pieces with a soft, dry cloth after each wear. Avoid contact with perfumes, hairsprays, and harsh chemicals, and store your items in their original protective packaging.
What are your shipping rates and delivery times?
We offer worldwide shipping. Orders within Ireland typically arrive within 2-3 business days, while international deliveries range from 5-10 business days depending on the destination and customs processing.
Can I return an item if it is not suitable?
Yes, we offer a 30-day return policy for most items in their original, unused condition. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do your products come with a warranty?
All Newbridge Silverware products are covered by a 2-year manufacturer's guarantee from the date of purchase, covering any defects in materials or craftsmanship.
Is gift wrapping available for online orders?
Every Newbridge Silverware piece arrives in our iconic blue gift box, making it ready for presentation. You can also add a personalized gift message during the checkout process.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure payments via PayPal and Apple Pay.